Operational Excellence at Physician Housecalls
The Value Creation team partnered with the company to build operational excellence and properly scale the company’s operations
The Challenge
Physician Housecalls is a premier provider of home-based geriatric primary care services across Oklahoma and Kansas.
At the time of Council Capital’s investment, Physician Housecalls had developed a strong clinical model and needed support in optimizing operations to serve patients in need.
The organization had an array of operational needs, across clinical infrastructure, patient acceptance, and visit scheduling. To build operational excellence, serve geriatric patients in need, and build a strong culture, Physician Housecalls needed to professionalize and scale how the organization operated.
The Solution
The Value Creation Team partnered with Physician Housecalls to implement a series of best practices from across the Council ecosystem, including:
- Infrastructure: Implemented “Pod” System in which each provider has a support team of nurses, schedulers, billers, and medical assistants
- Process Improvement: Designed and implemented workforce planning capabilities to optimize provider productivity, accurately forecast provider hiring, and meet built-in revenue demand of census
- New Market Playbook: Implemented New Market Playbook to ensure entry into new geographies
- Compensation: Developed novel provider bonus structure to reward providers for productivity
The Results
YoY Growth in Monthly Visits
(Q4 ‘20 to Q4 ‘21)
New Markets Entered
(Q4 ‘20 to Q4 ‘21)
YoY Gains in Provider Retention
(Q4 ‘20 to Q4 ‘21)
Founder & Board Member
Physician Housecalls
Council Capital brought operational expertise to my business in a truly value additive way. The team rolled up its sleeves and worked with me to serve more patients in need of care.”
The information presented herein reflects the experience of a specific client and may not be representative of all clients. This case study is for illustrative purposes only. Past results do not guarantee future performance. Quotes are from current or former Council Capital portfolio companies; no one was compensated for such testimonials, and there are no material conflicts of interest.
